Privacy Notice

This privacy notice applies to your interaction with Powerhome's as a prospective, current or former Powerhome's customer, visitor or business partner. It describes how Powerhome's collects, uses, shares, and protects personal information from and about you, along with choices you can make about such information. This Privacy notice is not a contract and does not create any legal rights or obligations.

What Information We Collect

Identification information that can be used to identify you, such as your name, alias, address, phone number, email address, payment information, login and access credentials, signatures, or other identifiers. We may also collect online identifiers, such as your IP address, when you browse our websites or use our applications.

Commercial information, such as products or services you purchased or considered purchasing

Online activities information, such as browsing history, search history, and other information when you interact with our websites, applications, and advertisements. We, and our third-party partners, may also use analytics tools to collect information about your keystroke activity and rhythms, mouse movements, scrolling and clicks when you use our websites or mobile applications.

What Are the Sources of Your Information

We collect different types of information about you from a number of sources, including information you provide to us, information we automatically collect.

Information You Provide

You may choose to provide us with information when you interact with us. Examples include:

  • Identification information. You may provide your contact information in case we need to reach out to you. You may also set up your login and access credentials when creating or accessing your Powerhome's online account. To complete transactions, we collect your payment information.
  • Commercial information. You may provide or generate commercial information regarding your Powerhome's purchases, returns, exchanges, warranties, and rebates.
  • Audio, electronic, video or image information. You may provide audio, video or photo to us, such as uploading a photo about your home improvement project or submitting a claim.

Information We Collect by Automated Means

Our website may use cookies and tracking technologies to enhance your browsing experience, analyze trends, and gather information about how users interact with our website. You can adjust your browser settings to manage cookie preferences, but please note that certain features of our website may not function correctly if cookies are disabled.

We collect geolocation data and audio, electronic, video, or image information, online activities, and identification information (e.g., your IP address, device ID, cookie ID, mobile advertising identifier or pixel identifier).

How We Use Your Information

Powerhome uses personal data to power our services, process your transactions, communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

PowerHome may use your personal data under the following legal bases:

  • Performance of a contract: Much of our processing of personal data is to meet our contractual obligations to our users, or to take steps at users’ requests in anticipation of entering into a contract with them. For example, we handle personal data on this basis to allow you to use our Services.
  • Consent: Where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent.
  • Legitimate interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in commercial activities in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. These legitimate interests include but not limited to: operating our business and services; providing security for our websites, products, software, or applications; marketing; receiving payments; preventing fraud; and knowing the customer to whom we are providing services.
  • Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations (such as our obligation to share data with tax authorities).

Powerhome may use your personal data for the following purposes:

  • Account registration and management;
  • Processing orders and payments, as well as enabling shipping and delivery services for goods;
  • Sending emails, text messages, push notifications and in-app messages to market or advertise Powerhome products, services, promotions, sweepstakes and events;
  • Answering requests for customer or technical support;
  • Communicating with you about your account, activities on our services, and policy changes.

How We Store Your Information

The information that we collect from you will be processed primarily in the United States, EU and China.

We retain personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this privacy policy or in our service-specific privacy notices, or as required by law.

We will retain your personal data for the period necessary to fulfill the purposes outlined in this privacy policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Changes to This Privacy Notice

This Privacy notice may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on that point to this Privacy notice to notify you of any substantive changes to the way we collect and use information.